Campground Operators   (NOC: 0632)

1. 

Reading Text

• Labels indicating hazardous materials and pesticides.
• Read letters and memos in order to respond to them. (daily)
• Read newspapers to keep up to date and to conduct market research. (daily)
• Read industry newsletters, trade magazines and reference books on management practices for professional development.
• Read legislation, regulations and by-laws, in order to keep up to date and to apply this information to their operation.
• Read insurance policies to determine the extent of their coverage. (yearly)
• Read legal documents, such as contracts and permits.

2. 

Document Use

• Use various forms for their day to day operations, such as application forms inspection, registration or reservation forms and waiver forms.
• Use various forms for their financial records, including payroll forms such as, time cards and deduction forms, deposit book forms and cheque book forms.
• Check invoices for accuracy.
• Prepare bills and statements.
• Read or produce maps, such as campground maps.
• Read labels on hazardous materials, as required.
• Read revenue canada tables and fill out taxation forms, as required.
• Interpret assembly diagrams, such as for new equipment.

3. 

Writing

• Memos and notes for themselves or for others and keep a record of events by making entries in diaries. (daily)
• Lists, such as priority or to-do lists.
• Complete forms. for example, park permit, incident and lost and found forms.
• Letters to answer inquiries, respond to complaints or confirm reservations. (daily)
• Brochures, newsletters and advertisements.
• Waivers, agreements and licences. (annually)
• Statements of policies and procedures. (seasonally)
• Business and marketing plans, to promote the success of their business and to obtain financing. (seasonally)
• Proposals and position papers to persuade others or defend their interests.

4. 

Numeracy

• Total bank deposits (money math), (1)
• Prepare the work schedule for their staff. (scheduling or budgeting & accounting math), (1), (daily)
• Measure sites. (measurement and calculation math), (1)
• Read water and hydro meters. (measurement and calculation math), (1), (monthly)
• Calculate exchange on foreign currency. (money math), (2)
• Prepare invoices and pay bills. (money math), (2)
• Create rate structures. (scheduling or budgeting & accounting math), (2), (seasonally)
• Calculate the quantity of water and measure the ph and chlorine levels in pools and hot tubs to determine the amount of chemicals to be added. (measurement and calculation math), (2), (monthly)
• Produce statistics such as the occupancy rate and the average site rate. (data analysis math), (2)
• Assess the costs and benefits of maintenance programs and capital improvements. (scheduling or budgeting & accounting math), (3)
• Make estimates when developing budgets or doing business forecasting. (numerical estimation), (3)
• Budget annually for overhead costs of operation and perform financial analyses monthly. (scheduling or budgeting & accounting math), (4)

5. 

Oral Communication

• Communicate with customers. for example, to take reservations, to tell them where their campsite is located, to solve problems, to handle complaints, to enforce policies and to recommend services and attractions.
• Instruct their staff, for example, on how to perform job tasks, such as putting chlorine in the pool or using hazardous materials.
• Speak to government representatives, such as public health inspectors.
• Speak to suppliers.
• Speak to contractors.
• Speak to media.
• Maintain public relations.

6. 

Problem Solving

• Respond to problems, such as sewage breaks, power outs or flooding, by either solving the problem or putting a temporary solution in place. finding a solution to the underlying problem may require consulting with professionals.
• Deal with interpersonal problems such as complaints from customers concerning sites, staff or equipment.
• Deal with financial factors. for example, additional or unexpected costs.
• Accommodate guests. for example, referring them elsewhere when the campground is full.
• Deal with government regulations. for example, local, federal or provincial/territorial by-laws.

7. 

Decision Making

• Allocate campsites to guests by taking into consideration whether they have children or pets and the type of vehicle (camper) they are driving.
• Make decisions about financing their business. to make these decisions they do market research, explore financing and obtain professional advice in order to assess their ability to pay back a loan. such decisions can have serious consequences and reversing them can be costly.
• Make decisions regarding the feasibility of expansion or further development considering zoning, regulations and budget.
• Determine suitability of clientele.
• Do scheduling for staff.
• Make decisions regarding enforcement of campground rules.

8. 

Job Task Planning

9. 

Finding Information

• Find out personal information about customers, such as where they are from.
• Explore the feasibility of new revenue centers, such as pools, marinas or horseback riding facilities.
• Find out about market trends or changes in legislation that may affect their business.
• Investigate information in response to guest requests.
• Research local knowledge.

10. 

Computer Use

• They write letters and memos. (2)
• They track guests and send advertising to them. (2)
• They track financial information and make projections. (2)
• They use e-mail and the internet. (2)
• They produce brochures, newsletters and advertising. (3)

11. 

Critical Thinking

12. 

Use of Memory

• Remember the names and faces of guests and their pets.
• Remember statistics.
• Remember site location and availability.
• Remember events. for example, incidents, yearly activities.
• Remember numbers. for example, sites.
• Remember descriptions of vehicles.

13. 

Working with Others

Campground operators work independently. sometimes they work with a partner or as part of a team.

Campground operators participate in formal group discussions to improve work process or product quality and to allocate responsibilities to their co-workers, manager or supervisor, or other people that they supervise. sometimes, they use an outside facilitator for these discussions. they also meet with tourism and campground associations, chambers of commerce, other campground operators and with consultants and government officials.

14. 

Continuous Learning

Campground operators continue to learn by taking courses on such topics as workplace hazardous materials information system (whmis), cardiopulmonary resuscitation (cpr), first aid and food handling systems.

15. 

Other Information

N/a