Casino Occupations   (NOC: 6443)

1. 

Reading Text

• Skim memos and bulletins on employee bulletin boards to find new information which is relevant to their dealing or supervising function, such as changes in regulations. (1), (daily)
• Read notes that they have made to quick study the rules of a game. (2)
• Read gaming guidelines set by provincial governments to ensure that the rules of the game are consistently applied, using the index to reference specific games. (3)

2. 

Document Use

• Refer to sign-in sheets at the beginning of each shift to identify their pit number, game assignment, such as roulette or black jack, and start time. (daily) (1)
• Refer to diagrams and supporting numerical data, such as ratios showing odds, to learn the rules of a game and explain them to players. (3)
• Complete a variety of forms such as closure sheets, chip box count forms, table count forms and counter cheque requests. (daily) (2)

3. 

Writing

• Complete forms in tabular format to account for the chips and people at each table. accuracy is very important. (daily) (1)
• Complete a closure sheet, which is signed by the dealer and the supervisor when closing a table, to record the chip count and its total value. (daily) (1)
• May write brief reports to document incidents such as a dispute between a dealer and a player regarding pay-out. (2)

4. 

Numeracy

• May receive money from players purchasing chips in designated denominations, such as $100 worth of chips in $10 and $5 denominations. (money math), (1)
• May count out quantities of chips to players. (measurement and calculation math), (1)
• May count out quantities of chips to process purchase requests from players. the actual counting only occurs when the number of chips requested is not a factor of 10 since chips are prestacked in 20s. (money math), (2), (daily)
• May verify or establish the chip accounting when opening or closing a table. they calculate the total value of the chips, taking counts for each chip denomination and multiplying by their monetary values. (scheduling or budgeting & accounting math), (2), (daily)
• May monitor finances at tables hourly to determine whether tables are making or losing money, if dealers should be replaced or whether customers have cheated. they use how much was wagered and paid out at each table to calculate the percentage retained. (scheduling or budgeting & accounting math), (2)
• May estimate table winnings or losses over the course of an evening within an accuracy of $50.00. (numerical estimation), (2), (daily)
• May calculate the amount of money that each winner receives according to the placement of chips, the betting odds and the value assigned to the non-value and value chips. complexity is enhanced by the high volume of calculations required, the quick speed of calculation and the precise accuracy required. (money math), (4)

5. 

Oral Communication

• Interact with supervisors on the floor by calling out when performing tasks, such as shuffling or money change, to obtain supervisory verification. (1)
• Communicate with players to teach them gaming rules. (2)
• Interact with players to ensure that the rules of the games are followed, to collect losing bets and pay out winning bets and to make the gaming experience fun. (2)
• Interact with players to amicably resolve conflicts regarding pay-outs, seeking the assistance of their supervisor if the conflict is not quickly resolved or appears to be escalating. (3)

6. 

Problem Solving

• May deal with disputes over counts, betting practices or rules. they provide the customer with the appropriate explanations; however, casino policies instruct them to avoid arguing with the customer and to refer problems to their supervisor. (1)
• May interact with intoxicated players while supervising gambling tables and games. they attempt to defuse the situation without harming the long-term client relationship, calling on security to expel players only as a last resort. (2)

7. 

Decision Making

• May decide if it is necessary to involve their supervisor in resolving problems with gambling patrons. (1)

8. 

Job Task Planning

• Gambling dealers have little variety in their work activities although pit bosses may assign them to different gambling tables and games, such as blackjack, roulette or keno. they have minimal requirements for job task planning and organizing due to the highly regulated and procedurally-driven nature of the gambling industry. specific procedures and rules must be followed in sequence during gaming with no variation allowed. supervisors of gambling casino workers have comparatively more complex planning and organizing requirements (i.e., level 2) relating to their responsibilities for establishing times for breaks and dealing with customer conflicts.

9. 

Finding Information

• May refer to gaming regulations and books to learn the rules of the games. (1)
• May speak with co-workers to find out different approaches for dealing with difficult gambling patrons. (2)

10. 

Computer Use

• Use computer-controlled machinery or equipment. for example, they may use a device which acts like a calculator to track money taken in at gambling tables. (1)

11. 

Critical Thinking

12. 

Use of Memory

• May remember the work schedule for attraction operators to provide backup for breaks.
• May recall table counts, player counts and player patterns to identify whether players are cheating.
• May memorize the different values assigned to non-value (i.e., no preassigned value, value is assigned at the table) roulette chips to facilitate the speed of pay-outs.
• May memorize gaming rules and amendments.

13. 

Working with Others

Workers in casino occupations and workers in other amusement occupations work independently as part of an overall team. workers in casino occupations co-ordinate their work with co-workers, under the direction of their supervisors. gambling dealers are not permitted to interact with each other while operating gambling tables and work directly with their supervisors. they will, however, exchange ideas and information with other gambling dealers during breaks.

14. 

Continuous Learning

Casino occupations continue to learn about new equipment technology and customer relations. there is a strong tradition of on-the-job training, with coaching done by forepersons. gambling dealers may receive up to six weeks of training upon hire to acquire core gaming knowledge and to master one game. they continue to learn to be able to operate a variety of gambling tables and games. new learning is also acquired by reading bulletins from the gaming commission to stay abreast of regulatory changes and through self-directed reading to brush up on gaming rules.

15. 

Other Information

Workers in casino occupations work activities involve standing or sitting to operate gambling tables and games.

The workers in casino occupations interviewed felt that gambling dealers should be honest, patient and able to maintain their cool under duress in dealing with the public.

As the gambling industry in canada grows and develops, gambling dealers may be expected to operate new games which are presently illegal in canada. this will increase the need for multi-skilling and continuous learning.